Everything About Intelligent Business Process Automation

Why intelligent business process automation matters: A new business imperative

Imagine this: you’re running a business, juggling costs, deadlines, and customer satisfaction. Manual processes eat up precious hours, errors creep in, and your team spends more time firefighting than strategizing. Sound familiar?

Now, imagine a system that not only automates repetitive tasks but also evolves and adapts over time.

It identifies inefficiencies, anticipates bottlenecks, and delivers data-backed insights for better decision-making.

That’s Intelligent Business Process Automation (IBPA)—a technology transforming how companies operate.

What sets IBPA apart?

Unlike traditional automation, it’s not just about doing tasks faster; it’s about doing them smarter.

Combining technologies like Artificial Intelligence (AI), Machine Learning (ML), and Robotic Process Automation (RPA), IBPA optimizes operations, enhances customer experience, and reduces costs—all while empowering your team to focus on strategic growth.

The stakes are high

Consider this: businesses adopting advanced automation solutions see an average ROI of 30–200% in the first year (McKinsey & Company). Yet, despite the clear benefits, fewer than 50% of companies have fully embraced intelligent automation technologies.

Why the hesitation?

Implementing IBPA isn’t just a technical upgrade—it’s a mindset shift. For some, it’s about fear of change. For others, it’s a lack of understanding of the technology’s potential.

Here’s what’s at stake:

According to a Gartner study, businesses that fail to embrace automation risk falling behind competitors who are becoming faster, more agile, and better at serving customers. Speed, precision, and scalability are no longer “nice-to-have” qualities—they are essential for survival in today’s economy.
Still unsure if automation is just another industry trend? Let’s rewind.

Twenty years ago, businesses debated whether digitizing operations was worth it. Today, it’s mandatory. Automation is no different—it’s not about replacing employees; it’s about empowering them.

In fact, a Deloitte survey revealed that 78% of organizations investing in intelligent automation reported significant increases in productivity, while 58% noted improved customer satisfaction. Businesses that embrace IBPA are positioned not just to compete but to lead in their industries.

The evolution of business process automation

If you’ve been in business long enough, you probably remember when the buzz around automation started. Back then, automation meant digitizing tasks—moving from paper-based workflows to software solutions. The goal? Efficiency. And it worked.

Businesses saved time, reduced errors, and sped up repetitive processes. But as the market evolved, efficiency wasn’t enough. Businesses needed systems that could think, adapt, and optimize themselves.

Enter Intelligent Business Process Automation (IBPA)—an evolution fueled by technologies like Robotic Process Automation (RPA), Artificial Intelligence (AI), and Machine Learning (ML).

The shift: From task automation to business intelligence

In the early 2000s, traditional Business Process Automation (BPA) was all about removing manual effort from routine tasks like data entry and order processing. According to a report by Deloitte, this wave of automation reduced operational costs by up to 25% for early adopters. However, it was limited to static, rule-based systems.

Fast-forward to today, and the game has changed. IBPA leverages dynamic technologies to automate tasks, analyze data, predict outcomes, and suggest optimizations. For example, AI-powered tools can process vast amounts of unstructured data—emails, customer reviews, or social media comments—and turn them into actionable insights.

The role of hyperautomation

As IBPA continues to mature, hyperautomation has emerged as a defining trend. Gartner defines hyperautomation as “the combination of multiple technologies, including AI, RPA, and ML, to automate as many processes as possible.”

Think about this: A single hyperautomation solution could handle invoice processing, analyze spending patterns, and predict cash flow trends—all without human intervention. According to Gartner, companies adopting hyperautomation achieve a 40% increase in efficiency within their first year.

The business context: Why evolution matters

The evolution of automation reflects a broader trend: businesses are moving from reactive to proactive operations. In a market where agility and innovation are critical, staying stuck with outdated systems can cost more than inefficiency—it can cost relevance.

The takeaway? This isn’t about replacing your workforce or upgrading software. It’s about building a business that’s equipped to thrive in a fast-changing world. Now that we’ve traced the evolution of automation, let’s dive deeper into the technologies driving IBPA. In the next section, we’ll unpack the core components—from AI and ML to computer vision and process mining.

Core components of intelligent business process automation

Imagine your business as a high-performing engine. Every component plays a vital role in keeping it running smoothly. In the case of Intelligent Business Process Automation (IBPA), these components are cutting-edge technologies that work together to streamline operations, drive innovation, and enable agility. Let’s break them down.

1. Robotic process automation (RPA): The foundation of automation

Think of RPA as the worker bee of automation. It’s designed to handle repetitive, rule-based tasks—like copying data from invoices into spreadsheets or processing payroll—faster and with zero errors. According to McKinsey, businesses adopting RPA report cost reductions of 20-40%, with 90% fewer processing errors.
For example, a financial firm using RPA can process thousands of invoices in minutes, freeing employees to focus on analyzing financial trends instead of doing data entry.

2. Artificial Intelligence (AI): The Brain of IBPA

While RPA executes tasks, AI provides the intelligence to understand and optimize them. AI enables systems to analyze vast amounts of structured and unstructured data, identify patterns, and make predictions. Imagine using AI to anticipate supply chain disruptions by analyzing global shipping trends. According to PwC, 72% of business leaders believe AI provides a competitive advantage by delivering real-time insights.

3. Machine Learning (ML): The Learner

Machine Learning takes AI a step further by allowing systems to learn and improve over time. Instead of relying on static rules, ML evolves with your data. For instance, an e-commerce platform can use ML to analyze purchasing behavior, offering tailored recommendations to customers that increase sales by up to 30% (Accenture).

4. Process Mining: The Blueprint

If you’re going to automate, you need a clear understanding of your workflows. That’s where process mining comes in. This technology maps out your existing processes, identifying bottlenecks and inefficiencies. For example, a healthcare provider using process mining found that appointment scheduling delays were costing them over $1 million annually—a problem they solved with IBPA (Celonis).

5. Natural Language Processing (NLP): The Communicator

Whether it’s chatbots, email sorting, or sentiment analysis, NLP allows systems to understand and respond to human language. Thanks to NLP-powered tools, 85% of customer interactions will be managed without human intervention by 2025, according to Deloitte. Think of it as your digital assistant, ready to handle routine communications and enhance customer satisfaction.

6. Computer Vision: The Watchful Eye

Computer vision uses visual data to make decisions, from scanning documents to inspecting products on a manufacturing line. A leading automotive company saved $7 million annually by using computer vision for quality control, catching defects before cars left the assembly line (Forrester).

How these components work together

Each of these technologies is powerful on its own, but their real magic lies in collaboration. Together, they create intelligent, end-to-end systems that transform processes. For example:

1. An RPA bot extracts data from invoices, ensuring accuracy and efficiency in repetitive tasks.
2. AI analyzes payment patterns for potential fraud, identifying anomalies before they escalate.
3. ML predicts cash flow trends based on historical data, enabling better financial planning.
4. Process mining ensures no steps are missed in the approval chain, providing visibility into bottlenecks.
5. NLP manages email inquiries about invoice status, delivering faster, automated responses.
6. Computer vision scans physical invoices or receipts, extracting information from printed or handwritten text with remarkable accuracy.

This end-to-end synergy is what makes IBPA revolutionary—it doesn’t just automate; it transforms.
Now that we’ve uncovered the core components of IBPA let’s explore what these technologies can do for your business. In the next section, we’ll dive into the tangible benefits of implementing IBPA, from cost savings to scalability.

Business benefits of IBPA

Every business owner dreams of a day when their operations run like a well-oiled machine—efficient, cost-effective, and capable of scaling without growing pains.
That’s precisely what Intelligent Business Process Automation (IBPA) delivers. By combining advanced automation with intelligence, IBPA transforms inefficiencies into opportunities.

Let’s look at how businesses are reaping the rewards.

1. Enhanced efficiency: Doing more with less

Time is money, and inefficiency is its biggest thief. IBPA eliminates bottlenecks, automating time-consuming tasks and freeing employees for more strategic work.
For instance, a logistics company using IBPA reduced shipment processing time by 30%, enabling faster delivery and happier customers (PwC). Imagine what shaving 30% off routine tasks could mean for your business—it’s like adding extra hours to your day without increasing costs.

2. Cost savings: A leaner, smarter operation

Cutting costs without sacrificing quality is a perpetual challenge for business owners. IBPA tackles this by reducing reliance on manual labor and minimizing errors. According to McKinsey, companies that implement IBPA save between 20-60% on operational expenses.
Take this example: A financial services firm automated its claims processing system, saving $5 million annually and reducing error rates by 40% (Gartner). These savings often translate directly into higher profits or reinvestment opportunities.

3. Scalability: Built to grow with you

Scaling a business doesn’t have to mean scaling costs. IBPA enables businesses to handle growth without overburdening resources. For example, an e-commerce platform scaled its customer service by integrating an NLP-powered chatbot, managing 20% more customer queries without hiring additional staff (Forrester).
Whether you’re handling seasonal demand spikes or planning for long-term growth, IBPA ensures your operations can expand effortlessly.

4. Improved accuracy: Fewer mistakes, better results

Mistakes cost time, money, and sometimes your reputation. With IBPA, tasks like data entry, invoice processing, and compliance reporting become error-free.
In healthcare, a hospital automated its patient intake process using RPA and reduced registration errors by 80%, saving $1.2 million annually (Celonis). For businesses in highly regulated industries, this level of accuracy isn’t just beneficial—it’s critical.

5. Enhanced customer experience: Delight at every touchpoint

In today’s market, customer satisfaction isn’t optional—it’s a competitive necessity. IBPA enables businesses to deliver faster, more personalized service.
Consider this: A telecom company integrated AI into its support system, reducing complaint resolution time by 50% and boosting customer retention rates by 20% (Deloitte). Happier customers lead to repeat business, which means sustainable revenue growth.

The bigger picture: A smarter, more resilient business

When efficiency, cost savings, scalability, accuracy, and customer experience come together, the result is a business that’s not just surviving but thriving. IBPA equips you with tools to navigate uncertainty, adapt quickly, and seize new opportunities.

The question isn’t “Can I afford to invest in IBPA?”—it’s “Can I afford not to?”

By now, the benefits of IBPA should be clear. But how do you start your journey? In the next section, we’ll break down the step-by-step process of implementing IBPA in your organization.

Implementation steps for intelligent business process automation

Adopting Intelligent Business Process Automation (IBPA) can feel like stepping into uncharted territory. But it doesn’t have to be overwhelming. With the right approach, you can integrate IBPA into your business seamlessly and start seeing results quickly.

Here’s a step-by-step guide to help you implement IBPA with confidence

1. Analyze current processes: Find the bottlenecks

You can’t automate what you don’t understand. Start by mapping out your current workflows. Identify repetitive, time-consuming tasks and pinpoint inefficiencies. Process mining tools can be invaluable here, giving you a clear picture of where automation can have the biggest impact.

For example, a retail company using process mining discovered that order fulfillment delays were due to manual inventory checks. By automating this step, they cut delivery times by 25% (Celonis).

Pro Tip: Prioritize tasks that are highly repetitive and prone to human error—they’re the easiest wins for automation.

2. Set clear objectives: Define success

What do you want IBPA to achieve? Whether it’s reducing costs, improving customer satisfaction, or scaling operations, having clear goals will guide your implementation strategy.

For instance, a mid-sized manufacturing firm aimed to reduce production downtime by 15%. With this target in mind, they implemented AI-powered predictive maintenance, achieving their goal within six months (Gartner).

Key questions to ask:

• Which processes need improvement?
• How will automation align with my business goals?
• What metrics will define success?

3. Consult a technology partner: Get expert guidance

Implementing IBPA can be complex, and having the right expertise can make all the difference. Consulting a digital technology partner ensures you have access to end-to-end support, from process discovery to solution implementation. A trusted partner can assess your business’s unique needs, recommend suitable technologies, and ensure a seamless transition to automation.

Why this matters:

Many businesses face challenges like integrating legacy systems or identifying the right starting points for automation. An experienced partner helps navigate these complexities, reducing risks and accelerating ROI.

4. Choose between off-the-shelf or custom-made solutions

When selecting IBPA tools, one key decision is whether to go with off-the-shelf products or invest in custom-made solutions.

Off-the-shelf solutions: These tools are ideal for businesses looking to automate standard processes like invoice processing or customer inquiries quickly. They are cost-effective and faster to deploy but may lack flexibility for unique workflows.

Custom-made solutions: These are best suited for businesses with specialized needs or complex processes. While they require more time and investment, they offer tailored features and better scalability.

How to decide:

Consider your business size, budget, and the complexity of your workflows. A technology partner can also help you weigh the pros and cons based on your objectives.

5. Choose the right tools: One size doesn’t fit all

Not all automation tools are created equal. Selecting the right software depends on your industry, business size, and specific needs. Platforms like UiPath, Blue Prism, and Automation Anywhere specialize in RPA, while Celonis excels in process mining, and IBM Watson leads in AI.

Example: A financial services company chose an NLP-powered chatbot to handle customer inquiries. The result? 40% fewer support tickets and happier customers (Forrester).

Pro Tip: Look for tools that integrate seamlessly with your existing systems to avoid costly disruptions.

6. Pilot the solution: Test before you scale

Before diving headfirst into full-scale implementation, start small. Choose a single process to automate as a pilot project. This allows you to test the waters, measure impact, and refine your approach.

A logistics firm piloted IBPA for its invoicing process, automating 80% of manual tasks in just three months. Seeing success, they expanded automation to inventory management and reporting (McKinsey).

Key Metrics to Monitor During the Pilot:

• Time saved
• Error reduction
• Cost savings

7. Roll out and monitor: Continuous improvement is key

Once your pilot is successful, scale up! Implement IBPA across multiple departments or processes, but don’t stop there. Regularly monitor performance and gather feedback from your team.

For example, an e-commerce giant rolled out RPA for order processing but identified additional efficiencies through ongoing data analysis. By fine-tuning their workflows, they improved operational speed by 35% over two years (PwC).

Remember: Automation is not a “set it and forget it” solution. Continuous monitoring ensures your system evolves with your business.

8. Train your team: Empower, don’t replace

The biggest misconception about automation is that it replaces people. In reality, it empowers employees to focus on higher-value tasks. Invest in training to ensure your team understands and embraces IBPA.

A Deloitte survey found that 74% of employees who received IBPA training felt more productive and valued in their roles. When your team buys in, the technology’s potential skyrockets.

The bottom line: Take one step at a time

Implementing IBPA doesn’t have to be overwhelming. By following these steps—analyzing, setting goals, selecting tools, piloting, scaling, and training—you can transform your operations without disrupting your business.

Now that you know how to implement IBPA, it’s time to address potential challenges and solutions. In the next section, we’ll discuss common hurdles and how to overcome them for a smoother transition.

Overcoming challenges in IBPA adoption

Adopting Intelligent Business Process Automation (IBPA) isn’t all smooth sailing. While the benefits are game-changing, the path to implementation often comes with its share of hurdles. But here’s the good news: with the right strategies, these challenges can be turned into stepping stones.

Let’s address some common pain points and how you can overcome them.

1. Employee resistance: The human factor

When businesses introduce automation, employees often worry about job security or struggle to adapt to new systems. It’s natural—change is hard, especially when it feels like a threat.

Solution: Communication and training are your best tools here. Be transparent about your goals: IBPA isn’t about replacing employees; it’s about empowering them to focus on higher-value tasks. According to a Deloitte study, 74% of employees who received proper training on automation felt more productive and valued.

Real-world example: A mid-sized retail company held workshops to show employees how automation could reduce their workload and enhance productivity. This led to a 60% increase in employee acceptance and smoother implementation (Forbes).

2. Data security: Protecting sensitive information

Automation often involves processing sensitive data, such as customer details, financial records, or proprietary information. This raises concerns about data breaches and compliance with regulations like GDPR.

Solution: Invest in automation tools with built-in security features, such as encryption and role-based access. Regularly audit systems to ensure compliance. Partnering with vendors who prioritize security can save your business millions in potential breaches.

Insight: IBM reports that the average cost of a data breach in 2023 was $4.45 million, highlighting the importance of robust data security in IBPA (IBM).

3. Integration with legacy systems: Bridging the gap

Many businesses operate on legacy systems that weren’t designed to integrate with modern automation tools. This can lead to compatibility issues and implementation delays.

Solution: Look for automation platforms that offer API integrations or customizable connectors. Alternatively, start with smaller, modular automation projects that don’t require overhauling your entire IT infrastructure.

Get help from a technology partner:

• Navigating legacy systems can be complex, but a technology partner with expertise in IBPA implementation can simplify the process.
• They can assess your existing infrastructure, recommend tools that seamlessly integrate with your systems, and create a step-by-step plan to ensure minimal disruption during the transition.
• Their expertise can save both time and costs while ensuring a smoother deployment.

Real-world example: A financial institution integrated an RPA tool with its legacy loan processing system, reducing manual errors by 70% while avoiding a costly system overhaul (McKinsey).

4. High initial costs: The investment question

Implementing IBPAs often requires upfront investment in tools, training, and infrastructure, which can deter small and midsize businesses.

Solution: Start small. First, focus on automating high-impact processes, where ROI can be realized quickly. Use this success to justify further investment. Additionally, explore SaaS-based automation solutions with flexible subscription models to minimize upfront costs.

Stat: According to PwC, companies implementing IBPA often see ROI within 12-18 months, making the initial investment worthwhile.

5. Lack of expertise: The knowledge gap

Implementing IBPA requires a mix of technical and strategic expertise, which some businesses may lack internally.

Solution: Partner with consultants or vendors experienced in IBPA implementation. Additionally, upskill your existing workforce through training programs or certifications in RPA, AI, and data analytics.

Real-world example: A manufacturing company partnered with an automation consultant to train their IT team, successfully deploying IBPA within six months while building in-house expertise for future projects (Forrester).

Turning challenges into opportunities

The key to overcoming these challenges is perspective. Instead of viewing them as obstacles, think of them as opportunities to future-proof your business. With every hurdle you clear, you’re building a stronger, more resilient organization.

Now that we’ve tackled the potential roadblocks, let’s explore IBPA's real-world applications. In the next section, we’ll examine case studies and examples that show IBPA in action across industries.

Real-world applications of IBPA - Transforming industries

The true power of Intelligent Business Process Automation (IBPA) lies in its versatility. Let’s look at some real-world examples of how businesses across industries are leveraging IBPA to achieve extraordinary results.

Retail: Enhancing customer experience and efficiency

Retail thrives on the twin pillars of speed and personalization. But how do you balance these when managing complex inventory, e-commerce demands, and customer service?

Case in point: A global retail chain faced constant stockouts and overstock issues, leading to lost sales and unnecessary holding costs. By adopting process mining and AI-driven inventory automation, they analyzed real-time sales trends, supply chain dynamics, and seasonal demand fluctuations. This allowed them to:

• Automate restocking decisions.
• Predict stock requirements down to individual stores.

The result? They cut inventory costs by 15%, reduced stockouts by 30%, and improved overall revenue by 20%.

What this means for you:

Whether you’re a small boutique or a retail giant, IBPA ensures that your shelves stay stocked with the right products, minimizing waste and maximizing sales. By integrating NLP-powered chatbots, you can also handle customer inquiries 24/7, further enhancing customer satisfaction.

Actionable insight:

Start by identifying your slow-moving and fast-moving products. Use process mining to understand inventory flow and pair it with predictive analytics to create automated reorder thresholds.

2. Manufacturing: Streamlining quality and productivity

Manufacturing lives and dies by efficiency, precision, and output. One faulty product can derail an entire production run and impact customer trust.

Case in point: A precision tool manufacturer struggled with maintaining quality standards across high-output assembly lines. Manual inspections were not only slow but often missed subtle defects. They introduced computer vision systems, which used high-resolution cameras and AI to scan products in real time, identifying flaws invisible to the human eye. Over a year:

• Defect detection accuracy improved to 99%.
• Waste from faulty products was reduced by 20%.
• The company saved $10 million annually.

What this means for you:

With IBPA, manufacturers can ensure consistency across production lines, reduce rework, and build stronger relationships with clients by delivering higher-quality products.
Actionable insight:

Begin with automating high-risk checkpoints where defects most frequently occur. Pair this with predictive maintenance to avoid unplanned equipment downtime, which often accounts for up to 30% of operational delays (Gartner).

3. Supply chain and distribution: Accelerating operations

In supply chains, a single delayed shipment can create a domino effect, disrupting timelines and increasing costs. IBPA brings clarity and control to even the most complex networks.

Case in point: A logistics company managing global deliveries was losing customers due to unpredictable delivery times. By combining RPA for route planning and AI for demand forecasting, they:

Reduced average delivery times by 25%.

Cut fuel consumption by 15% through optimized routing.

Improved on-time delivery performance by 35%.

How they did it:

The AI system analyzed factors like traffic patterns, weather, and delivery volumes to recommend the fastest, most efficient routes. Meanwhile, RPA bots managed shipment tracking, automatically updating customers with real-time progress.

What this means for you:

Whether you’re running a warehouse or a fleet of trucks, IBPA ensures smooth operations from start to finish. Customers stay informed, and your team works proactively, not reactively.

Actionable insight:

Invest in tools that integrate AI with IoT sensors for real-time tracking. This allows you to address delays before they impact your customers, giving you a competitive edge.

4. Building materials: Streamlining supply and reducing waste

Companies manufacturing or selling building materials face unique challenges, such as fluctuating demand, inventory mismanagement, and inefficiencies in the supply chain. These issues can lead to material shortages, overstocking, or delivery delays—directly impacting profitability and customer satisfaction. IBPA addresses these challenges by optimizing workflows and providing real-time visibility.

Case in point:

A building materials supplier managing warehouses across multiple locations struggled with balancing inventory levels. While some warehouses had a surplus stock of certain materials, others frequently ran out, leading to delayed deliveries and dissatisfied clients. By deploying process mining tools, they tracked demand trends across regions and optimized inventory allocation. They also implemented AI-powered demand forecasting to anticipate seasonal fluctuations. Outcomes included:

• A 20% reduction in surplus inventory.
• A 15% increase in on-time deliveries, boosting client trust.
• Annual savings of $2 million due to reduced material handling costs.

How they did it:

Their IBPA solution is integrated with the ERP system to provide a centralized view of inventory levels and customer orders. Automated alerts prompted timely material transfers between warehouses, ensuring a balanced supply chain. AI-generated forecasts enabled them to adjust production schedules to meet regional demands efficiently.

What this means for you:

IBPA empowers building materials manufacturers and suppliers to enhance their operations by automating inventory management, forecasting demand, and optimizing supply chains. These improvements don’t just cut costs—they help deliver better service to customers.

Actionable Insight:

Start by automating stock tracking and demand forecasting for your most critical materials. Once these processes are optimized, expand automation to logistics and order fulfillment to create an end-to-end streamlined supply chain.

IBPA is the catalyst for business success

You’ve taken a deep dive into the world of Intelligent Business Process Automation (IBPA), learning how it transforms industries, solves real-world challenges, and empowers businesses to not just survive but thrive in a competitive landscape.

Let’s recap:

• You’ve uncovered the evolution of automation, from its early days as an efficiency tool to the intelligence-driven systems we see today.
• You’ve explored the core components of IBPA—RPA, AI, machine learning, process mining, NLP, and computer vision—each a building block that makes automation smarter and more adaptable.
• You’ve seen how IBPA drives real results across industries, from cutting waste in construction to improving delivery times in supply chains.
• You’ve learned how to navigate challenges, empower your team, secure your data, and ensure seamless integration.
• The truth is clear: IBPA isn’t just another tech trend. It’s a business imperative. It’s about creating a business that’s leaner, faster, and smarter—a business that doesn’t just react to change but anticipates it.

The imperative to act

As we close this chapter, take a moment to think about where your business is headed. Will you be the one leading the charge or the one playing catch-up? The choice is yours, and the time to act is now.

IBPA isn’t just a tool—it’s the key to the future of your business. And your future starts here.

Here’s the thing: inaction is the greatest risk. Businesses that delay adopting intelligent automation will find themselves outpaced by competitors who already have. Speed, accuracy, and scalability aren’t luxuries—they’re necessities.

But implementing IBPA is more than a technical upgrade; it’s a strategic transformation. To do it right, you need a partner who understands your business, your industry, and the technologies that drive success.

You deserve a digital technology partner

An established digital technology partner is not just a vendor—they’re your co-pilot on the automation journey. From process discovery to implementation and beyond, they provide end-to-end solutions that align with your business goals. They bring the tools, the expertise, and the strategy to turn IBPA from a concept into a tangible driver of growth.

With the right partner, you’ll:

• Streamline operations from the ground up.
• Leverage data and intelligence to make smarter decisions.
• Free your team to focus on high-value, strategic tasks.

Ready to leap into a smarter future? Rapidops Inc.'s automation experts are here to help. Our team specializes in using AI, data, and intelligence to streamline business processes and unlock growth opportunities.

Schedule a discovery call today, and let’s explore how we can help transform your business through intelligent automation.