SaaS Business Analyst

Full Time, Ahmedabad, India

RAPIDOPS CAREERS

About Rapidops:

Rapidops Inc. is one of the fastest-growing digital products and software companies in the USA. At Rapidops, we’re passionate about enabling companies and individuals to thrive in their work. We partner with leading companies of all sizes and shapes to help transform their businesses and industries with our advanced digital products, software, and services. Our products touch millions of lives daily, solve tough problems, and help to make the world a better place. And there is a lot more to build

About the Role:

We’re seeking a Business Analyst with strong eCommerce and CMS experience to help shape and enhance our AI-powered Digital Experience Platform (DXP), Experro. Experro is software-as-a-service (SaaS) product that is used by ecommerce brands to improve offer blazing-fast, personalized and high-converting customer experiences. You’ll collaborate with product, engineering, and customer-facing teams to turn business goals into actionable requirements. Leveraging knowledge of eCommerce platforms (Shopify, BigCommerce, Magento) and CMS/Customer Data Platforms, you’ll drive product improvements, improve user experiences, and influence our roadmap through data-driven insights.

Key Responsibilities:

Requirements & Analysis: Gather and document business requirements, user stories, and acceptance criteria for new features, improvements, and product offerings on Experro platform.
Market & Customer Insight: Stay informed on industry trends, competitor offerings, and customer feedback. Translate findings into recommendations that enhance engagement and conversions.
E-Commerce & CMS Expertise: Use your domain knowledge of ecommerce platforms (like Magento, BigCommerce, Shopify) to shape product features and workflows that align with best practices for online stores, content management, and personalized experiences.
Product Design: Work closely with UX/UI designers to translate the written requirements into accurate feature designs.
Cross-Functional Collaboration: Work closely with Leadership, Product, Engineering, and Customer Success teams to ensure alignment, validate features, and address common questions and user challenges.
Data-Driven Decisions: Use analytics and reporting tools to identify opportunities, refine features, and continuously improve the platform’s performance and usability.

Qualifications:

Background: Bachelor’s in Business, Computer Science, or related field.
Experience: 3+ years as a Business Analyst (or similar) with hands-on experience in at least one eCommerce platform (e.g., Shopify, BigCommerce, Magento). Familiarity with CMS and Customer Data Platforms is a plus.
Research Skills: Ability to research new innovations, concepts, competitors, customers and market trends and translate them into product feature and improvement ideas.
Analytical & Technical Skills: Comfortable with APIs, integrations, and standard analytics tools, translating data into actionable insights.
Communication & Collaboration: Clear communicator who can bridge technical and non-technical teams.
Adaptability: Thrives in a fast-paced environment, quickly adjusting to evolving priorities.