Unlocking the ‘Digital’ Opportunity
Our client is one of the largest managed print services providers in the United States, with thousands of business customers and 500 million+ in revenue across the country. With their thousands of IoT devices in the field, they had a massive opportunity to automate processes, improve customer experiences, and launch new digital products and services.
The Challenge
FlexTG's entire business was heavily dependent on legacy ERP systems, and replacing them was not an option. Without any documentation, it was a daunting task to build on top of this beast.
The company has deployed thousands of printer devices at customer sites. Their service and management were very manual, unpredictable and labor-intensive. While each device could emit millions of logs and the logs could be used to automate the manual processes, it would require a massively scalable digital platform to collect, analyze, and monetize this Internet of Things (IoT) opportunity.
The easiest way to sum up my relationship with the Rapidops team is that they make me and my team look good. They can become an extension of our internal team and translate our concepts and ideas into high-functioning software.
CLOUD & DEVOPS AUTOMATION
Building & scaling on cloud
We designed and developed a cloud-first platform on Amazon AWS that was able to generate machine intelligence in real-time and linearly scale to support the massive volumes. The platform architecture was designed to be fully distributed to scale up and down on-demand.
SUPPLY AUTOMATION APP
Automated Supply Re-orders
Every time a printer runs out of ink, the customers had to re-order it manually. The client’s team had to manually operate the fulfillment process - from sales order to purchase order to delivery and installation. The process was error-prone, inefficient, and did not allow predictable supply management.
Together with the client team, we came up with an idea to develop a supply automation engine that would automatically re-order ink and toners, generate supply orders, purchase orders, and ship the supplies to customers - no human input required.
360 VIEW OF EACH PRINTER FROM LOGS & ANALYTICS
DEAL Dash APP
Closing More Sales, Faster
The client wanted to streamline its manually operated sales process to ensure faster deal closure while improving productivity. We took an interactive approach with a long term vision and designed an automated platform to be modular, extendable, and intuitive, aligning with the client’s expected business outcomes. Rapidops team developed an intuitive dashboard for deal automation by taking advantage of smart functionality and workflows that shortens the sales cycle and increases the ROI.
DEAL AUTOMATION APP SCREEN SHOT
The Results
The platform is the foundation to monetize IoT and enable digital transformation. The client is able to automate processes and improve customer experiences - which were not possible until now.
We're excited to see it evolve and allow our clients to use the power of digital and data to reduce costs, improve efficiencies, and grow their business.
